First off, the customer service here is better than anywhere else I have ever ordered from IN MY LIFE! I had ordered based off the description but the shoes were still too big. I reached out to customer service & Charla immediately sent me another pair in the correct size for me so that I could have them for my law school graduation. Because of how distressed I was with potentially not having my shoes in time for graduation, they were expedited to me! WOW!! Then to my surprise, I got the correct shoes along with a handwritten note from Charla as well as a bag, keychain charm, sticker, & pin. I was absolutely blown away by the customer service here & will be a customer for life! So ready to get another pair because these were so cute & comfy! I will say that I’m not the best in heels, but I could handle these on level land (hills were another story lol). Thank you Charla for getting my shoes to me so I could still feel like myself at law school graduation. UNREAL!!!